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COVID-19: 0800 HAS RECEIVED MORE THAN 125 THOUSAND CALLS SINCE MARCH

65% of the Coronavirus positive cases got in contact through the telephone line.

COVID-19: 0800 HAS RECEIVED MORE THAN 125 THOUSAND CALLS SINCE MARCH

The Ministry of Health of the province of Santa Fe has been working the telephone line 0800 555 6549. From this platform queries were received to be resolved from different areas. "Early detection of cases was made from the calls received," said Health Secretary Jorge Prieto.

In this regard, he stressed "the importance of this 0800, and the great work that operators and doctors have to protect public health".

Out of a total of 125,813 calls, 92,684 have not been derived (74%), i.e. they are resolved on the first line of operators. In addition, 32,816 were referred to doctors and physicians (26%) and 313 were sent to mental health professionals (0.25%).

Then, he added: "65 percent of positive cases were detected through calls to the 0800. These calls enabled early detection, isolation indications, referrals from patients assisted in alternative hospitalization systems (Isolation Centres) and monitoring of returnees and people in isolation."

To close, the official assessed the call center's work and concluded: "This instrument has been very important to Santa Fe in that the province has been answering more than 125 thousand calls providing assistance, support, doing prevention and everything that was necessary from the State as a strategic tool to accompany in what it has to be done with regard to the pandemic" , concluded Prieto

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